WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced.

You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun.

You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Greet guests with a warm verbal greeting and eye contact per Hollywood Casino's Red Carpet Customer Service training and provide prompt seating.
• Establish rapport with guests and thank them for their patronage in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.
• Maintain communication with servers and inform them when a table in their section has been seated.
• Responsible for answering telephones and taking reservations if necessary.
• Verify reservation if required, before seating guests.
• Advise guests of waiting time and recommend beverage outlets.
• Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features.
• Knowledge of all daily specials and featured menu items and their preparation.
• Handle any guest complaints and resolve them quickly and courteously.
• Attendance at any pre-shift meetings.
• Maintain communication with kitchen regarding "86 board" and availability of featured items.
• Complete knowledge of all menu items and how each item is prepared.
• Knowledge of and strict adherence to PLCB and RG standards and RAMP. -

General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc.

• Collect payment and complete transactions through efficient use of POS system when needed to assist servers.
• Keep work area neat and clean in accordance with all PA Department of Health standards.
• Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations.

BRING US YOUR BEST.

• We will provide any necessary training for this position.
• Must have the ability to read, write, and speak English.
• Must have the ability to respond to common inquiries or complaints from guests and regulatory agencies.
• Must have the ability to read and interpret documents, such as safety rules.
• Must have the ability to present information and respond to questions from employees and guests.
• Must have the ability to perform basic math skills.
• Must have the ability to solve practical problems and deal with a variety of situations.
• Basic computer knowledge; ability to operate a POS system.
• Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.
• Must be able to obtain proper food handler certification and RAMP certification.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Walking 55% of the time.
• Standing 45% of the time.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

Last updated : 2024-04-23